"I have been buying cars for over 50 years and my wife and I have never had a car salesman care about a customer like our Somerset salesman. He didn't complain about the other car companies. he just commented that the GMDC was great and he was right!"
- Joseph N.
"I went to a lot of dealerships and competitors determined not to purchase another Buick Enclave. In doing so I met and talked to a number of sales persons. I have to state that Paul Hursley of Somerset was the best and most professional person of the 12-15 various dealerships I went to. He convinced me that I should give Buick another chance and assured me that the vehicle has improved and that I just happen to get a lemon in 2009 model. I would recommend Paul to anyone lookin for a new car."
- Leo B. Jr.
"Our sales person Daryl was wonderful. He went the extra mile and located the car for us and got not only the car we wanted, but also the one up from there which my father wanted all the long."
- Wilson J.
"Matt Martin is a phenomenal dealer who made this leasing process easy to understand and hassle free. He made it a very easy choice to go with a Buick over a Chevrolet. Great customer service."
- Alexandria D.
"The leasing of my 2013 Enclave is my first experience with Somerset Buick. Every aspect of the transaction went smoothly."
- Emmett T.
"John Swanson was excellent! I went to 3 different dealerships in 2 days (Ford, Chevrolet and GMC/Buick) and John was by far the most helpful sales person I met with. He was friendly and very knowledgable. I never felt like he was pushing anything on me and he always made sure I knew all the info / options available to me. He was quick to respond via email or phone. I greatly appreciated him taking the time to show me the various nuances about the vehicle even upon just the test drive. The other 2 dealerships handed me the keys and said..."There it is. Have fun." John actually rode along and showed us where to go, how the car worked, etc. He went above and beyond with customer service in my opinion. Thank you!"
- Laura T.
"I had a very difficult situation, and the owner of Somerset Buick, Mr. Jim Bechtell was FANTASTIC in helping me resolve the situation. You may let him know, and I have done this personally, how happy and impressed I am on how he handled this very difficult situation on my behalf."
- Cindy M.
"Pat Trombley was outstanding thru the entire buying process."
- Hans D.
"Larry was very professional and did a fantastic job accommodating our needs. We will definitely purchase/lease cars from him in the future! He is an asset to your team."
- Paul B.
"I was completely satisfied with my sales associate. He was a good help. Thank you!"
- Evelean M.
"Mr. John Swanson provided excellent service!"
- Florence M.
"Our salesman Paul Hurley excelled in finding the right car we wanted. He went way out of his way to get us exactly the car we wanted. We have purchased other GM cars from him and have always been pleased. He took the time to thoroughly explain all the great features of the Verano to us. All the employees at Somerset were courteous to us. We would definitely go back to Paul when we need another car and would highly recommend him to our friends. We love our Verano."
- Nicholas Z.
"From the receptionist, owner, other sales consultants, and our sales person John Swanson, each were professional, friendly, and genuinely caring. Somerset Buick GMC has become our new home for our GM cars because of John's expertise and professionalism. We had purchased from Suburban Cadillac Buick in the past, went back there to purchase our new Enclave, and after almost a week us calling the sales person, and occasionally hearing from him, we gave up on this dealership. Fortunately for us, John Swanson, at Somerset Buick GMC was ready, willing, and able to find us what we were looking for within 48 hours. Kudos to John Swanson and Somerset Buick!"
"Rick Madzia was an excellent Sales Consultant: He explained the vehicle price and payments to me in a very straight forward manner. Also, he thoroughly demonstrated the vehicle's features and operations for me upon delivery. I will recommend Rick and Somerset Buick to my friends and family."
"Steve Gotham and Roger Teasdale have been exemplary over the years I have done business at Somerset."
"Best GM purchase experience ever! This is my new dealership. I will be back. Thank You"
"Jim Bechtell has the best crew do to his leadership and commitment to see the big picture.....customer service."
"Straight no nonsense HONEST dealer. After shopping several different makes and dealers and tired of salespeople not being able to give me lease payments without running to their 'manager,' I stopped in Somerset and was helped by Patricia Trombley. She told me she had been there 20 years and I could tell she was confident with the cars she sold and proud to work for her boss. Straightforward payments no high pressure. I was actually excited to pick up my car. I will be back."
"Pat is a good person to work with when buying a vehicle. Roger in the service area is also good to work with."
"Your Staff was very helpful they walked us step by step and showed us how to work everything on our new terrain. Thank You."
"It was a wonderful experience and our salesperson was especially great. Thank you! I am a Buick convert."
"Will look forward to doing business with Paul Hursley when the time comes again."
-John S. Jr.
"It was a pleasure working with Rick Madzia. He is a wonderful sales representative!"
"Our salesperson, John always treats us well. Other sales people also remember us which makes us feel like valued customers."
"Our sales person went way above and beyond the call! Was patient and understanding, very knowledgeable. Love the car!"
"Excellent service provided by Darrel Kozikowski, who provided complete information on the vehicle and tips for owner satisfaction once we took possession of the vehicle. He spent a lot of time covering all financial and vehicle options, and I greatly appreciate his personal touch."
"I had a truly phenomenal sales experience with Darrel Kozikowski. This was my first time leasing a new vehicle and he made the experience quite a memorable one. I will definitely recommend Darrel to any family/friends in the market for a new vehicle and look forward to working with him in the future."
"Matt Martin is an amazing dealer. We work for GM and all I can say is thank God this man is on our side. Treat him right."
"I have approximately 160,000 miles on my Safari thanks to the Somerset Service Department. Stills runs good and handles very well. We purchased and leased quite a few vehicles from Somerset. Bob, John, Ed, Don, Rick just to name a few have always taken care of me. Your folks understand the need to build a "clientele" and that can only be done by building trust by providing quality service at reasonable prices. Let me be perfectly blunt...I have 20 some years of actual dealer experience and another 25 years supporting GM dealers on the corporate side. I always preached be fair with your customers and they will return. Too many people will "gouge" you on a service visit not worrying if you will comeback. Somerset has always "priced" their service keeping mind the way to be successful is focus on repeat business. Sales and Service have always been exceptional at Somerset."
"I really appreciate the very personal and professional dedication of Rick W. Madzia to attend my needs to have a vehicle. I visited almost all dealers in Troy area and none of them provided similar service. Please keep Rick in your team as he knows how to satisfy a customer need. This type of service has no value.Many thanks and keep the good spirit and service!!"
- Marco R.
"Paul Hursley did a great job for us.We love the Enclave!"
- Marcia C.
"Paul Hursley was very helpful and made the purchase as easy as possible. I appreciate his professionalism and the follow-up calls and emails. It was a pleasure working with him."
- Leslie D.
"My sales rep is not just a sales rep, he's an increasable help & educator & really loves to take time to see what you need & not what he likes to sell... That would be my second purchase from Darel & will always be his customer because he treated us like Family... I will keep refer more people to him & a I just did few days ago. Thank you very much for all your service to us."
- Ghanima K.
"Great staff and management. The wait area is clean and well stocked with beverages and snacks. Also kid friendly!"
- Clyde B. Sr.
"I have leased and purchased numerous vehicles from GM over the past 10 years. Dealing with Somerset helped me see that my previous dealer was not the one I should have been doing business with. Also the ability of Somerset to give me a new plate on the spot is exceptional. Great all around dealership, and does not attempt to cheat customers."
- Samer A.
"Somerset Buick had many choices and we were extremely satisfied with Rick Madzia. Thanks, we love our Buick Regal Turbo in Crystal Red."
- Patricia S.
"Best dealership experience I have ever had. Ken Milton was my salesperson, super guy"
- Byron F.
"My salesman, Darrel, was once again absolutely awesome. He went above and beyond to ensure I got the best deal possible and I was satisfied. If it were not for him, I would not have leased a new Buick."
- Timothy K.
"My family and I have been doing business with Darrel Kozikowski at Somerset Buick GMC for years and we are beyond satisied with all he does for us. He is one of the best if not the best sales professional we have ever dealt with. Somerset Buick GMC should be very proud to have such a great salesperson on their team. He is professional, extremely knowledgeable of the products he is selling and he treats you like family. Because of Darrel, Buick/GMC vehicles will be the only ones I purchase ever. Darrel Kozikowski is the best!"
- Donny M.
"I was completely satisfied with everything. Rick Madzia was so helpful from the beginning to picking up my car. He took the extra time and effort to get the car I wanted. I think him and your dealership."
- Karen B.
"Domenic Torres is a wonderful salesman. This is the third or fourth car we have purchased from him. He very educated on the products as well as the competitors. When I told him I was looking at the Ford Explorer he was able to tell me the differences. They are lucky to have him - I always refer my friends to him."
- Gregory K.
"Pat made purchasing a car easy. This was my first time doing so on my own. I felt well-informed and look forward to leasing my next car through her. She was great. I had been to a few dealerships before deciding to work with her."
- Michelle K.
"My sales consultant, Paul Hursley, was wonderful. I initially contacted him by phone and gave him the exact vehicle specifications I wanted. The color I requested was not on the lot, but he had it there the next day I was very comfortable with Paul and was very happy with how the transaction was handled. If my next purchase is also a Buick or a GMC I plan to direct my business to Paul and will happily recommend Paul and Somerset to others."
- Michael G. G.
"Great experience!! Rick Madzia was very professional and courteous, start to finish. Somerset was the first and only dealership we visited, because dealing with Rick there was no need to go any further.Keep up the good work!!"
- Thomas E. H.
"The associate was able to come up with a solution that I was stuck on and he was able to have my wheels chromed by a company called PERMACHROME and that is what sold me was his listening and ability to solve my problem. Great service and I look forward to working with them again. !"
- Justin C. H.
"Our first purchase from Somerset and Dominic Torres. He came highly recommended to us and we will definitely buy from Dominic and Somerset in the future."
- Constance A. F.
"This was as about as painless as it could have been. Thanks!"
- Jennifer G. K. B.
"Matt was VERY helpful!"
- Michael A. D.
"After driving BMW's for almost 45 years, I am happy to be purchasing an American product again!"
- Robert S.
"Larry Bandemer is fantastic - professional and a very nice salesman - very impressed!"
- Nancy F.
"Rick M. did a great job!"
- Thomas G. C.
"This is the 2nd vehicle I have purchased from Larry Bandemer and I have been completely satisfied with his services."
- Bascum G.
"Great experience and Larry Bandemer, my sales associate was absolutely wonderful. He found exactly what I wanted and had me in my vehicle by the next day!"
- Denise L.
"My experience as Somerset Buick GMC was totally great, especially the service I received from my sales representative Steve Gotham."
- Jacqueline D.
"Pat Trombley is an excellent sales person and I always ask for her because of my experience with her."
- Henrietta J.
"It has been a great experience!"
- Janet L. K.
"Matt Martin was extremely helpful and I would recommend him to others."
- Christianna E. V.
"Very satisfied customer!"
- Christopher B. S.
"Job well done by Mr. Swanson. I've driven foreign for a very long time. I'm very please with driving American again!"
- Timika M.
"John Swanson was great to deal with . He is now our guy for GMC and Buick purchases."
- Dave W. G.
"The crew in the service department always gives excellent service!"
- Isabelle J.
"Larry B. is a great salesman. I have bought vehicles from him for over 20 years and will continue to do so!"
- Jean E. B.
"Special thanks to Cindy at Somerset who helped clear an error on the bank side with our lease turn-in. She went out of her way on a Saturday for my peace of mind over the weekend!"
- David V. S.
"Patricia was a true professional and I would go back to her again. I appreciated her patience and the manner in which she communicated with me- including after hours. I like the dealership very much as well. It's a friendly, happy not-too-big dealership that reminds me of the days when you went to get a new car and everyone said "Thanks" and "Come Back Soon". Overall it was a 10+ for me!"
- Deborah L. B.
"Somerset Buick-GMC is the BEST! I have purchased many vehicles (as have my three children) from Somerset over many years. I have always been treated like royalty and enjoyed the experience each and every time. This is one dealership that you just cannot beat."
- Francis P. G.
"We have dealt with Somerset for 30 plus years and have always been satisfied. Switching from a Pontiac to a new Buick has been a pleasant experience!"
- John R. M.
"I am very satisfied with the dealership and its personnel - very friendly and helpful!"
John T. F.
"My sales consultant was awesome! Matt Martin was helpful, friendly, professional and knowledgeable. I am completely satisfied with my experience and wouldn't hesitate to buy from him again and/ or refer a friend to him. He was able to get me out of a car I hated and into one I absolutely love - I love my new Acadia!"
"The entire buying experience was made extremely easy, but was very thorough. I was reluctant to trade my SUV (Envoy) for a car, but I absolutely love my Regal! I think this vehicle is vastly underestimated by the public! I recommend Somerset Salesperson Darrel Kozikowski to anyone looking for a vehicle! My Salesperson brought the vehicle and paperwork to my home! That's going above and beyond for the customer."
Susan L. Q.
"Rudy was very thorough, confident, knowledgeable and very helpful. I felt comfortable and in good hands!"
Gina M. S. T.
"I was at Art Moran Buick first to look at the Regal. Sales associate there was terrible, was not giving all discounts associated with GM employee, then not willing to work with us on trade in of Envoy. Discussed with my husband that I would go to Somerset later that afternoon, which sales person overheard. As we were leaving he told me to let him know what Somerset was willing to do and he would see if he could get close or match! Went to Somerset and was approached by Matt Martin. He was extremely friendly & helpful. Told him what I needed for trade in to afford car and he did everything he could to make it happen for me. I would recommend Matt & Somerset to anyone. At my work we purchase vehicles often, and due to location have used Art Moran in the past. We will no longer go there, but instead will travel farther to deal with Matt & Somerset Buick/GMC."
Daniel B. M. F.
"Keep up the good work. We are so impressed with our sales consultant, Ken Milton that our daughter will drive 25 miles to buy her next Buick from him!"
Gerald H. B.
"Great sales and service department!"
Paige E. P.
"Dominic Torres was absolutely fantastic! Professional. personable, accommodating, knowledgeable and friendly. I will use Dominic for all future GMC purchases!"
Michael T. P.
"I would like to Thank Ken Milton especially as he really made us feel very comfortable and gave us all the information we needed to make a decision about out car.. He is a wonderful person and Buick should be proud to have him. It was our pleasure to meet such a nice person."
"Pat Trombley was professional and helped me find the exact vehicle I was looking for."
"Love the car- Love On Star --Previously leased a 2010 La Crosse which was totaled in an accident. OnStar was amazing in response and professionalism and the car totally did its job in taking the impact and protecting me. After driving a Lexus for 15 years I have become a loyal GM fan. Thanks for raising the bar on American vehicles."
Barbara R. K.
"This was a very pleasant experience for me."
Jasper A. Jr.
"Excellent dealership and sales consultants!"
Dale R. H.
"Great service.......GREAT CAR!!!!!"
Cynthia D. L.
"My husband and I are glad to be back with Rick Madzia. He's the greatest and we totally trust and like him!"
"Everything went really smooth and Rudy Rudolfo was great, friendly and professional. See you in 39 months!!!"
Susan L. D.
"I love my Buick and Rudy Rodolfo is the greatest!!"
Terrie R. N.
"Somerset staff did a great job with my Enclave from start to finish. I was kept informed and taken care off. Great Job!"
Joseph S. B.
"Lori Gardner is a pleasure to deal with. She is knowledgeable, professional and courteous. A definite asset to the dealership."
Theodore J. K.
"Ed in your service department was very helpful and because he was so nice I will continue to bring my car back with any problems I may have. Thank you again Ed!"
"Excellent dealership sales and service facility!"
"Roger Teasdale in your service department was very helpful and courteous!"
"Roger Teasdale is a completely professional service person. "
"It was an enjoyable experience with our sales person Larry Bandemer."
"The renovated facility - customer waiting - bay area makes it a pleasant experience."
"Our salesman Darrel was very courteous and knowledgeable and kept telling me if there were any questions to please ask him or bring the car back and he would explain the features again."
"The dealership has been very friendly and very helpful. I would definitely recommend my salesman Ken Milton and Somerset Buick GMC."
"We have been purchasing vehicles from Somerset (specifically with Larry Bandemer) for over 25 years. Nothing but the highest praises to Somerset and Larry."
"Very pleasant experience."
"Excellent & professional Service!!!"
"I have always been completely satisfied with this dealership and I am so pleased to have found one so near to my house."
"Dominec Torres was our salesperson. He was very courteous and extremely knowledgeable and helpful. My wife and I were very pleased to have had Mr. Torres for our salesperson. His expertise on the GMC Terrain was remarkable."
"Pat Trombley was very helpful and courteous. She went as far as picking one small piece of dirt off of the car to make sure it was a perfect delivery."
"John Swanson is polite, competent, personable, knowledgeable, organized...I can go on and on, if you want!"
"Paul Hursley is a great salesman. He was overly efficient and knowledgeable. As long as I am a GM buyer I will purchase from him!"
"Great job! Well done. Appreciate all involved at Somerset GMC."
"Awesome dealership! Paul Hursley rocks."
"Darrel Kizikowski is the best salesperson I have ever dealt with. He was extremely helpful and very knowledgeable. Will recommend all to Darrel. Thank you Darrel!"
"Rick and his team did a great job of pulling this together in a very short period. Great service and much appreciated!! Thank you!!"
"John did an incredible job working with me. I had to do everything online and over the phone with this purchase as I was moving to the area from out of state. The Dealership also let me borrow a van off of their lot to move some of furniture into my new home. John and Somerset Buick really went above and beyond for me and my family. "
"The young lady that takes payment was very customer oriented. Kim was a pleasure to communicate with and an asset to the dealership. Also, Kyle Haley, Assistant Service Manager is also customer oriented and knows how to handle situations at hand."
"Jason my service representative was very helpful and professional. I really appreciated his assistance in getting my repairs handled in a timely fashion."
"Good solid dealership and service department. Never had a bad experience."
"An excellent dealership - I should know, I have been a customer for over 40 years. they always take good care of their customers."
"Service Advisor Roger Teasedale is a very good guy. He is a great guy to deal with."