Somerset Buick GMC | Somerset Troy, MI
Sales: (248) 566-6471 | Service: (248) 566-6469

Here's What Some Of Our Satisfied Customers Have To Say!

If you'd like to become a valued Somerset Buick GMC Customer, contact us today!

Phone: (248) 566-6471 • Email

"John Swanson was our salesman after my initial contact with yourself. If you remember, I just wanted to ask you a couple of questions without being pounced on by a salesman simply because he said "hello" to me. As it turned out, my fears of typical "car salesman" bravado were unfounded. John was a very thorough, professional salesman who walked us through the selection process till we had the vehicle picked out that we wanted. Because the family legacy program took longer than anyone anticipated, we eventually were contacted by Tom Lyons because John was going to be away for a couple of weeks and wouldn't be there for the close of the sale.
Again, I thought, "oh boy", now I won't get good service because he was filling in for somebody else. Nothing could be further from the truth. Tom took the lead and walked us through the entire close process including total vehicle instruction. Never was there any indication from Tom that he wasn't putting his best foot forward. He handled everything thoroughly, professionally and with the utmost courtesy. I can honestly tell you, this has been the most enjoyable car buying experience we have ever had, bar none. Your focus on customer service has been reflected in your personnel and how they deal with the buying public. Your efforts show and are deeply appreciated. I will definitely recommend your dealership to others. We will shop Somerset Buick GMC first for future purchases as well. Thanks to you and your expert staff! "
- Jerry D. Dietderich
"I came to the service department on Monday because I needed to get my wife's tire fixed. I was incredibly impressed with my customer experience. I could not believe how seamless and efficient the process was. When I arrived, I met with Jason Berlingieri and he quickly processed my repair. The courtesy shuttle driver was very courteous and got me to work quickly. Jason contacted me mid-morning to let me know that the car was ready and scheduled me for a lunchtime pickup by the courtesy shuttle. The driver was prompt and I was checked out in the service area very quickly. Overall, again, I was very impressed with my experience and I will definitely be back in the future for my repair needs."
-Anthony Valentine
"Straight no nonsense HONEST dealer. After shopping several different makes and dealers and tired of salespeople not being able to give me lease payments without running to their 'manager,' I stopped in Somerset and was helped by Patricia Trombley. She told me she had been there 20 years and I could tell she was confident with the cars she sold and proud to work for her boss. Straight forward payments no high pressure. I was actually excited to pick up my car. I will be back."
-Happybuickowner.
"The young lady that takes payment was very customer oriented. Kim was a pleasure to communicate with and an asset to the dealership. Also, Kyle Haley, Assistant Service Manager is also customer oriented and knows how to handle situations at hand."   
-Marcella S..
"John Swanson was an excellent sales person. He really went out of his way to lease two cars to my wife and me. He stayed late after the dealership was closed to finish up paperwork and walk us through our new cars. This was a great first experience with Somerset GMC. Somerset GMC and John have customers for life. Thanks for a really best in class service!"        
-Jeffrey S.
"Jason my service representative was very helpful and professional. I really appreciated his assistance in getting my repairs handled in a timely fashion."        
-Danielle H.
"I have approximately 160,000 miles on my Safari thanks to the Somerset Service Department. Stills runs good and handles very well. We purchased and leased quite a few vehicles from Somerset. Bob, John, Ed, Don, and Rick just to name a few have always taken care of me. Your folks understand the need to build a "clientele" and that can only be done by building trust by providing quality service at reasonable prices. Let me be perfectly blunt...I have 20 some years of actual dealer experience and another 25 years supporting GM dealers on the corporate side. I always preached be fair with your customers and they will return. Too many people will "gouge" you on a service visit not worrying if you will comeback. Somerset has always "priced" their service keeping mind the way to be successful is focus on repeat business. Sales and Service have always been exceptional at Somerset."       
-Mark S.
"Ed in your service department was very helpful and because he was so nice I will continue to bring my car back with any problems I may have. Thank you again Ed!"       
-Jessica S.
"I was at Art Moran Buick first to look at the Regal. Sales associate there was terrible, was not giving all discounts associated with GM employee, then not willing to work with us on trade in of Envoy. Discussed with my husband that I would go to Somerset later that afternoon, which sales person overheard. As we were leaving he told me to let him know what Somerset was willing to do and he would see if he could get close or match! Went to Somerset and was approached by Matt Martin. He was extremely friendly & helpful. Told him what I needed for trade in to afford car and he did everything he could to make it happen for me. I would recommend Matt & Somerset to anyone. At my work we purchase vehicles often, and due to location have used Art Moran in the past. We will no longer go there, but instead will travel farther to deal with Matt & Somerset Buick/GMC."      
-Daniel B. M. F.
"Roger Teasdale in your service department was very helpful and courteous!"  
-Carolyn M.
"I went to a lot of dealerships and competitors determined not to purchase another Buick Enclave. In doing so I met and talked to a number of sales persons. I have to state that Paul Hursley of Somerset was the best and most professional person of the 12-15 various dealerships I went to. He convinced me that I should give Buick another chance and assured me that the vehicle has improved and that I just happen to get a lemon in 2009 model. I would recommend Paul to anyone looking for a new car."   
-Leo B. Jr.
"My family and I have been doing business with Darrel Kozikowski at Somerset Buick GMC for years and we are beyond satisfied with all he does for us. He is one of the best if not the best sales professional we have ever dealt with. Somerset Buick GMC should be very proud to have such a great salesperson on their team. He is professional, extremely knowledgeable of the products he is selling and he treats you like family. Because of Darrel, Buick/GMC vehicles will be the only ones I purchase ever. Darrel Kozikowski is the best!"   
- Donny M.
"Somerset is the gold standard against which other dealers should be compared and strive to emulate. "   
- Ross G.
"Rick Madzia was an excellent Sales Consultant: He explained the vehicle price and payments to me in a very straight forward manner. Also, he thoroughly demonstrated the vehicle's features and operations for me upon delivery. I will recommend Rick and Somerset Buick to my friends and family."     
-Jessica R.
"I appreciate that the dealership absorbed the new battery cost even though it was not covered by warranty, in agreement
that a battery should have more than a 2 year shelf life. I have liked my Buick Regal; however, I have has unusual maintenance issues during this lease. The dealership has responded positively to my maintenance requirements "     
-Ann C.
"Domenic Torres is a wonderful salesman. This is the third or fourth car we have purchased from him. He very educated on the products as well as the competitors. When I told him I was looking at the Ford Explorer he was able to tell me the differences. They are lucky to have him - I always refer my friends to him." 
-Gregory K.
"Everything went really smooth and Rudy Rudolfo was great, friendly and professional. See you in 39 months!!!"    
-Susan L. D.
"We have been purchasing vehicles from Somerset (specifically with Larry Bandemer) for over 25 years. Nothing but the highest praises to Somerset and Larry."      
-Gary C.
"John Swanson was excellent! I went to 3 different dealerships in 2 days (Ford, Chevrolet and GMC/Buick) and John was by far the most helpful sales person I met with. He was friendly and very knowledgeable. I never felt like he was pushing anything on me and he always made sure I knew all the info / options available to me. He was quick to respond via email or phone. I greatly appreciated him taking the time to show me the various nuances about the vehicle even upon just the test drive. The other 2 dealerships handed me the keys and said..."There it is. Have fun." John actually rode along and showed us where to go, how the car worked, etc. He went above and beyond with customer service in my opinion. Thank you!"
-Laura T.
"Our salesman Paul Hurley excelled in finding the right car we wanted. He went way out of his way to get us exactly the car we wanted. We have purchased other GM cars from him and have always been pleased. He took the time to thoroughly explain all the great features of the Verano to us. All the employees at Somerset were courteous to us. We would definitely go back to Paul when we need another car and would highly recommend him to our friends. We love our Verano."      
-Nicholas Z.
"From the receptionist, owner, other sales consultants, and our sales person John Swanson, each were professional, friendly, and genuinely caring. Somerset Buick GMC has become our new home for our GM cars because of John's expertise and professionalism. We had purchased from Suburban Cadillac Buick in the past, went back there to purchase our new Enclave, and after almost a week us calling the sales person, and occasionally hearing from him, we gave up on this dealership. Fortunately for us, John Swanson, at Somerset Buick GMC was ready, willing, and able to find us what we were looking for within 48 hours. Kudos to John Swanson and Somerset Buick!"    
-John D.
"Rick Madzia was an excellent Sales Consultant: He explained the vehicle price and payments to me in a very straight forward manner. Also, he thoroughly demonstrated the vehicle's features and operations for me upon delivery. I will recommend Rick and Somerset Buick to my friends and family."       
-Jessica R.
"Excellent service provided by Darrel Kozikowski, who provided complete information on the vehicle and tips for owner satisfaction once we took possession of the vehicle. He spent a lot of time covering all financial and vehicle options, and I greatly appreciate his personal touch."          
-Edouard P.
"I have leased and purchased numerous vehicles from GM over the past 10 years. Dealing with Somerset helped me see that my previous dealer was not the one I should have been doing business with. Also the ability of Somerset to give me a new plate on the spot is exceptional. Great all around dealership, and does not attempt to cheat customers."                
-Samer A.
"My sales consultant was awesome! Matt Martin was helpful, friendly, professional and knowledgeable. I am completely satisfied with my experience and wouldn't hesitate to buy from him again and/ or refer a friend to him. He was able to get me out of a car I hated and into one I absolutely love - I love my new Acadia!"                  
-Melissa A.W.
"Dominec Torres was our salesperson. He was very courteous and extremely knowledgeable and helpful. My wife and I were very pleased to have had Mr. Torres for our salesperson. His expertise on the GMC Terrain was remarkable."                     
-Seymour C.